BBB now has two types of users: Business Users and Employees they designate to operate on their behalf (collectively refereed to as “Business Users”) and consumers (“Consumers”) who use the BBB now application to send messages to businesses. Business Users and Consumers are collectively referred to as “Users”.
Information Collection and Use
BBB now automatically collects information when a User uses our services. We collect and record on our servers, logs from your web browser, including mobile browsers. This information includes the User’s IP address, location, cookie information, and the pages you requested to view. This data is considered Non-Identifying Information unless otherwise required by all applicable law. BBB now collects information when a Consumer uses our services to send an SMS text message to a business. This information includes the User’s phone number or email. This data is considered Personal Information unless otherwise publicly posted by the User.
BBB now uses Non-Identifying Information data in aggregate form only. This data may be presented to BBB now partners and third party providers, in aggregate form, for the purpose of improving services, and developing new services.
BBB now collects registration information when a Business User registers for a service or services. Such information includes: first and last name, username, password, email address, mobile phone number, name, and address and phone number of business. This information is considered Personal Information unless otherwise publicly posted by the User.
The Personal Information a User provides will be used to set up a user account to use BBB now’s services including communicating with customers, replying to customer messages, and improving the content of the site. Personal Information will be used to contact the User with messages about their use of the services. There is no opt out option from these messages other than ceasing to use BBB now’s services altogether.
Personal Information is also used to contact Users with mailings, email or paper, marketing material, and other relevant information that may be of interest. A User may decide at any time not to receive such communications from BBB now. All such communications will include the opportunity to unsubscribe from future messages.
Consumer Personal Information will be used to deliver messages to and from Consumers. It may also be used to contact users with relevant information in the 24 hours immediately following their message to a business. All such communications will include the opportunity to unsubscribe from future messages. BBB now may combine non-identifying data with personal data for analysis and improvement of our services and development of new services. We may combine the data without aggregating it to serve specific users based on their individual preferences or restrictions.
All activity on the site, whether by a browsing User or a registered User is recorded on our servers automatically.
Data on browsing activity is automatically sent by the User’s browser whenever you visit any website. This data, known as “Log Data” includes information such as browser type, IP address, originating webpage, pages visited on our site, time spent, information requested, access times, dates and durations, and other data.
This data is used to monitor and improve upon the efficiency, speed, and accuracy of our services as well as to improve upon our user interface and other front end and back end functionality. BBB now also uses the data for compliance purposes, to verify User adherence to the BBB now Terms of Service (“Terms”), and to all applicable laws. BBB now does not consider Log Data as Personal Information, however it may be aggregated and analyzed for the purposes stated above in regards to Non-Identifying Information.
Business Users that are signed up for BBB now’s services will be able to see the phone number, email, content, date, and time of messages sent to them by Consumers. Business Users will not be provided by BBB now with the ability to see the Consumer’s name, device ID, or location unless the Consumer explicitly approves or requests otherwise in writing or the Business utilizes a BBB now provided CRM integration and the CRM already stores and collects this data.
Consumers will be able to see the business name and the content of the messages sent to and from the business to their device. BBB now will not provide Consumers with any information that personally identifies Business Users unless explicitly requested to do so, in writing, by an authorized Business User.
Users may choose to share additional private information in the content of their messages. BBB now recommends carefully guarding such information and using caution and judgment when deciding to disclose any identifying information. BBB now will not be responsible for any private information disclosed by Users in the messages they exchange.
BBB now may route messages and their content to an email address or phone number provided by Business Users. The email and phone number are as reported by the Business Users and are not independently verified by BBB now. As such, it is possible that an erroneous email address or phone number have been provided, or that a business has been fraudulently claimed by someone providing false credentials or false phone numbers or email addresses. In such a case, messages to businesses may be sent to the fraudulent party. Users should thus exercise caution when sending any private information in their messages.
BBB now employees may have access to Users’ messages and Personal Information as well as Non-Identifying Information for the purposes of providing services and improving, modifying Services, and developing new services and products.
Changing or Removing Your Information
You may request at any time for your Personal Information to be changed or deleted from BBB now. To do so please email [email protected]. Since we often do not have much Personal Information about you, we may need to ask you additional information to identify your record. For example, if you send us an email but we do not have your email, only your phone number, we may ask you to provide that number so that we can erase it and the information associated with it. Personal Information voluntarily shared, by the User, with a BBB now Business User cannot be erased from that Business’s system (e.g. email, phone) by BBB now. You must contact the Business directly in such cases.
Business Users with an active BBB now account may also change their Personal Information by logging into their Dashboard.
International and Cross State Transfer
Protection from Phishing
BBB now keeps your information safe to protect you from phishing and identity theft. BBB now will never request your private information in an unsecure, unsolicited email. If you receive an email from us asking for your username, password, credit card or other payment information, social security, or driver's license ID numbers, do not reply and notify [email protected] immediately. To learn more about phishing and how to protect yourself go to the Federal Trade Commission’s website: www.ftc.gov
Aggregate Information and Non-Identifying Information
BBB now may, from time to time, share information that does not include Personal Information and may disclose Non-Identifying Information and Log Data to third parties for marketing, industry analysis, demographic profiling, and other purposes. Aggregated information shared in these contexts will not contain Personal Information of Users.
Third Party Services
BBB now uses third party services to enable services it provides to Users. Examples include hosting services, Google Analytics, Google Places API, blog hosting, and more. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP.
Disclosure for Legal Reasons
We may disclose your information if we believe that it is reasonably necessary to: comply with a law, regulation, or legal request; to protect the safety of any person; to address fraud, security, or technical issues; or to protect BBB now’s rights or property.
The user password is in place to protect you from unauthorized access to your account and retrieval of Personal Information without your consent. It is the User’s responsibility to diligently protect their password by not disclosing it, limiting access to the place you store your password, and logging off the site when done using.
Be advised that transmission over the Internet is never 100% secure. There is no known way to completely protect from unauthorized entry, hardware failures, software failures, or other compromising activities that may jeopardize the security of User information.
Policy Toward Children
BBB now does not target or knowingly approach children under the age of 13. Contact us immediately at [email protected] if you are a parent or guardian and think a child has provided us information without your consent. We will take the necessary steps to delete information submitted by a child.
The most current version of the policy will be available at http://BBBnow.org/legal.