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For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. The BBB’s mission is to foster honest and responsive relationships between businesses and consumers instilling consumer confidence and advancing a trustworthy marketplace for all.

Better Business Bureau of Los Angeles & Silicon Valley serves the counties of Los Angeles, Monterey, San Benito,Santa Clara and Santa Cruz. Located in the heart of California’s innovation hubs, its leadership could not miss the profound change in communications brought on by the mobile revolution. They looked for a solution that addressed this change and served the needs of both businesses and consumers.

OwnerListens was the perfect match.

OwnerListens was founded in Silicon Valley, in 2011, by serial entrepreneurs and small business owners to address the big change in customer preferences: from emails and calls, to texting and instant messaging. Since its founding it has helped more than 13,000 businesses connect with their customers in a text frienly, mobile optimized way without requiring business to learn how to use new software, retrain employees, or break the bank.

The BBB of Los Angeles and Silicon Valley and OwnerListens are proud to present BBB now - a fast, mobile, trusted solution for text and instant messaging between businesses and customers.